Returns & Exchanges
We offer Free Returns!
You have 21 days from the date of purchase to request a Return Authorization Number and return the item(s) to us.
- Email us at firstname.lastname@example.org, call us at 1 (800) 416-1265 or chat with us to request a Return Authorization Number
- Clearly mark your Return Authorization Number on the outside of the package.
- Use the pre-paid return label included in your package to send back your return.
Returns will not be accepted without a Return Authorization Number.
Your package will be delivered to the following address:
Rachel Comey Warehouse
14 Van Dyke St.
Brooklyn, NY 11231
Orders placed online can be returned in-store, once a Return Authorization Number is requested and approved.
All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box. Swimwear will only be accepted if the hygienic strip is intact.
Returns must be shipped using the provided pre-paid return shipping label.
Your account will be credited within 5 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
Sale merchandise reduced 30% or more is considered FINAL SALE, and is not eligible for return or exchange.
Exchanges are subject to availability.
Refused packages will be subject to a $20 restocking fee.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please email us at email@example.com, call us at 1 (800) 416-1265 or chat with us.