For assitance with your returns please contact
customer care on the bellow details.
tel : 612 8574 3995
email : email@example.com
EASY RETURNS & CUSTOMER CARE
At RAMA VOYAGE, we take great pride in our reputation for quality and great fit, we are happy to provide you with a refund or exchange where goods are:
- Returned to us within 7 days of delivery.
- Returned in original condition (unworn, unwashed, and still have the original tags attached).
- Accompanied with proof of purchase
- Return authorisation number (RA) has been approved and is accompanied by a return form (sent with your original order).
HOW TO RETURN OR EXCHANGE
EXCHANGEContact us via email at firstname.lastname@example.org to obtain a return authorisation (RA) number. Once your return or exchange has been approved by one of our friendly staff, you will receive your RA number. Please fill out the returns sheet sent with your order to help us process your return as quickly as possible.
PO Box 119N
When returning goods to RAMA VOYAGE, it is advised that you choose a traceable method (e.g. express post).
Please allow up to 14 days for exchange
No refunds will be offered on sale or discounted items, however we will happily exchange only within 7 days.
Due to health reasons earrings are not able to be returned unless faulty.
Unfortunately, we cannot accept returns that have been purchased through an external retail boutique.
AFTER PAY T&C'S
AfterPay allows you to complete your purchase now and make equal fortnightly payments.
Purchases can be made using AfterPay for values up to $1,200
AfterPay customers must; be over 18 years of age, have an Australian residential address and have a debit or credit card.
When completing a purchase using AfterPay for the first time you will be charged for your first instalment immediately. If you are an existing AfterPay customer your first instalment will be charged to you 14 days after the date of purchase. Once your purchase is complete a payment schedule will be provided to you.
For more information on AfterPay please visit: https://www.afterpay.com.au/terms